At CMX Outdoor, customer satisfaction is our priority. However, due to the nature of our products, we do not accept returns once the purchase has been completed. This policy is in place to ensure the integrity and quality of the materials we supply.
Please note the following:
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All Sales Are Final: Once your order is confirmed and payment is processed, no returns or refunds will be granted under any circumstances.
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Product Inspection: We encourage all customers to inspect their items upon delivery or at the time of pickup. If you believe your order was incorrect or damaged during transit, please notify us immediately so we can address the issue.
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Exchanges: In the event of a product defect or damage due to shipping, we may offer an exchange or replacement at our discretion. All claims must be submitted within 48 hours of receiving the order, along with photographic evidence of the issue.
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Custom Orders: Custom or special orders are non-refundable and non-exchangeable, as they are produced specifically for your needs.
By purchasing from CMX Outdoor, you acknowledge and accept this policy. If you have any questions or concerns, please contact our customer service team before placing your order.